Shipping policy_

*Affected by Covid-19, there will be some delay in the delivery.

Shipping Areas

At present, we can ship to 96 countries globally, with details as shown below.

North & South America

Canada, Mexico, United States, Argentina, Bolivia, Caribbean Netherlands, Chile, Colombia, Ecuador, Peru, Uruguay, Venezuela

Europe

Austria, Belgium, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Luxembourg, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom, Belarus, Bulgaria, Croatia, Faroe Islands, Greenland, Guernsey, Liechtenstein, Lithuania, Malta, Moldova, Monaco, Montenegro, Romania, Serbia, Vatican City, Cyprus, Georgia, Isle of Man, San Marino

*Affected by war, we are currently unable to ship to Ukraine.

Oceania

Australia, Cook Islands, Fiji, New Zealand, Pitcairn Islands, Solomon Islands, Tonga

Asia

Bangladesh, China, Hong Kong SAR, India, Indonesia, Israel, Japan, Jordan, Kuwait, Macao SAR, Malaysia, Philippines, Qatar, Russia, Saudi Arabia, Singapore, South Korea, Taiwan, Thailand, United Arab Emirates, Vietnam

Africa

Cameroon, Egypt, Ethiopia, Kenya, Morocco, Namibia, Nigeria, South Africa, Tunisia, Zambia, Zimbabwe

Delivery Time

Generally, when the order is placed with products in stock, we need 3-5 business days to process it. Then after we finish shipping the item out of our warehouse, it will take another 5-10 business days for the package to be delivered to the customer's address.

Shipping, Taxes, and Fees

Because shipping prices are constantly changing and will depend on many factors, such as where you are located and your legal status, they will be calculated upon completion of your order on the checkout page. You will be responsible for paying additional taxes and fees aside from your order. However, we will try our best to save or exempt taxes and other customs clearance fees for customers within the scope permitted by laws and regulations.

Address Changing

Whatever change you want is acceptable before we ship the item out of the warehouse, but we cannot change any shipping information after we finish the shipment.

Order Splitting

If you order several items which are stored in different warehouses or exceed our courier limit, your order will be shipped in multiple packages. You will receive multiple tracking codes as a result.

Warranty and Limitation of Liability

You will receive the ZimaBoard Limited 1-Year Warranty upon the time of Product delivery. You may also receive a printed copy of your warranty, which will be available as the delivery along with the product from us. We are not liable for any incidental, special, or consequential damages arising out of this Agreement.

Notice

Please note that tariffs and customs policies vary by country and are subject to change. Tariff rates and thresholds differ for different product categories. we are not responsible for any tariffs or customs duties charged on your order. It is the buyer's responsibility to comply with international import and customs policies and regulations. We strongly recommend that buyers thoroughly research and familiarize themselves with the tariff rates and import compliance requirements specific to their country and product category before placing.

For more inquiries about shipping issues, please contact us via [email protected] or [email protected]